Accessibility Statement

This accessibility statement applies to content published on thekeep.digitickets.co.uk.

This website is run by The Keep. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

Zoom in up to 300% without the text spilling off the screen
Navigate most of the website using just a keyboard
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

You cannot navigate most of the website using speech recognition software
You cannot modify the line height or spacing of text
You cannot skip to the main content when using a screen reader
Some of the availability calendar will be difficult to read if you’re visually impaired

Feedback and contact information

Email: thekeep@eastsussex.gov.uk

Phone: 01273 482349

Address: The Keep, Woollards Way, Brighton, BN1 9BP

We’ll consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by email thekeep@eastsussex.gov.uk with your contact details and a summary of the issue you have come across.

Enforcement procedure

The below is for UK clients, excluding those in Northern Ireland.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The below is for Northern Ireland clients.

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equalities Commission for Northern Ireland (ECNI).

Contacting us by phone or visiting us in person

All our public areas are on the ground floor without steps.

To find out more, our contact details are below:

Email: thekeep@eastsussex.gov.uk

Phone: 01273 482349

Address: The Keep, County Hall, St Anne's Cres, Lewes, GB, BN7 1UE

Technical information about this website’s accessibility

The Keep is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non-accessible content

The content that is not accessible is outlined below with details of:

Where it fails the success criteria
Planned dates for when issues will be fixed

The colours that are used for the calendar key which is on the availability page. This fails WCAG 1.4.11 AA (Non-text Contrast). We plan to fix this by January 2021.

Focused links and buttons aren’t visible. This fails WCAG 1.4.11 AA (Non-text Contrast) and 2.4.7 AA (Focus Visible). We plan to fix this by January 2021.

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

When deciding on which pages to test we went through each page individually and highlighted each section where we needed to make improvements.